The most important thing in the sales process of clothing stores is to establish a sense of trust with customers, and after the sense of trust is improved, customers will have a sense of belonging, coupled with the quality of store products is guaranteed, so that customers will naturally become your regular customers, and can promote your store by word-of-mouth, thereby increasing sales.
In order to win the trust of customers and increase the transaction volume of clothing stores, then the service must become more professional and meticulous. Specifically, the following points should be achieved.
First, dress appropriately
Usually before a person understands a book, he reads the cover of the book to judge the quality of the book. Before one person knows another, they all look at what he wears. Therefore, dressing is very important for a clothing store salesperson. Remember, always dress for success and dress for victory. Sales is a beautiful thing, and the salesperson of the clothing store must show dignified and generous behavior in the process of hospitality.
Second, professional knowledge
If you do not have complete product knowledge and customers do not know when they ask, it will immediately make customers lose their trust. This requires the salespeople of clothing stores to continuously improve their clothing professional knowledge, keep pace with the times, and continue to learn.
Third, learn to listen
Everyone needs to be understood and recognized, but the best way to be recognized is for someone to listen carefully to him. Because in modern life, few people are willing to listen to others, and everyone is eager to express their opinions. Therefore, the salesperson of the clothing store can do a good job of listening at the beginning, and then the relationship of trust with the customer has begun to be established.
Fourth, learn to “imitate”
Different people, the speed of speech is fast and slow, if you want to be consistent with the frequency of customers, you must be good at adjusting your tone. Otherwise, people who speak less frequently will easily gain the trust and influence of customers. Therefore, clothing store personnel should adjust their speaking speed according to the customer’s speaking speed.
Fifth, identify with the customer What the
customer says is not necessarily right, but as long as he is right, you have to start to agree with him, otherwise there will be no chance to continue communication. When selling products, don’t compete with customers, don’t always act as a “teacher” for customers, but learn to skillfully identify with customers before expressing your opinions.
Sixth, sincere praise
Only sincere praise can win the hearts of others. Salespeople in clothing stores should be good at seeing the shining points of customers, discovering more advantages of customers, and sometimes, one sentence may build a sense of trust, so as to become loyal to clothing stores.
How can clothing sales build trust with customers?
The most important thing in the sales process of clothing stores is to establish a sense of trust with customers, and after the sense of trust is improved, customers will have a sense of belonging, coupled with the quality of store products is guaranteed, so that customers will naturally become your regular customers, and can […]